Results for ISMP Survey on Educating Patients about Medications

All nurses: Total = 252
1. Select the best response to tell us about the methods you use and the resources you have available to educate patients about their prescribed medications.
Methods Used to Educate Patients
About Their Prescribed Medications		 All/Most
Patients		 Some/Few
Patients		 Selected Patient
Groups 		Not Used
A. Verbal discussion at discharge. 94% 5% 0% 0%
B. Verbal discussion during drug administration. 84% 15% 0% 1%
C. Written information printed from a computer program. 40% 33% 4% 23%
D. Written information developed internally. 30% 34% 6% 29%
E. Leaflet describing disease, procedure, medication. 29% 42% 10% 18%
F. Video/television/intranet site. 9% 29% 12% 50%

2. Select the best response to tell us how frequently you encounter these barriers when educating patients.
Barriers Encountered When Educating Patients
About Their Prescribed Medications
Always/Frequently
 Sometimes/Never
A. Lack of written materials about drug therapy for patients. 28% 72%
B. Lack of written materials in the patient’s native language. 36% 64%
C. Lack of written materials suitable for the patient’s health literacy/reading level. 28% 72%
D. Lack of written material about medication error prevention for patients. 49% 51%
E. Lack of detailed knowledge about a specific medication. 18% 82%
F. Lack of readily available drug references for nurses. 7% 93%
G. Lack of pharmacy/pharmacist resources to aid in patient education. 20% 80%
H. Insufficient time/staffing. 44% 56%

3. Select the best response to tell us about your experiences with educating patients.
Questions
Yes
 No
A. Are you satisfied that the written material you provide to patients covers the most important information in a way that is clear to patients? 65% 35%
B. Do you have a method for patients to contact you after discharge if they have questions? 80% 20%
C. Do you require all patients to repeat back an explanation or demonstrate drug administration techniques that you have taught them (e.g., measuring liquid medications; giving injections)? 68% 32%

Nurses with 10 years experience or less: 66/249

1. Select the best response to tell us about the methods you use and the resources you have available to educate patients about their prescribed medications.
Methods Used to Educate Patients
About Their Prescribed Medications		 All/Most
Patients		 Some/Few
Patients		 Selected Patient
Groups 		Not Used
A. Verbal discussion at discharge. 92% 8% 0% 0%
B. Verbal discussion during drug administration. 84% 14% 0% 2%
C. Written information printed from a computer program. 36% 36% 6% 21%
D. Written information developed internally. 27% 37% 5% 32%
E. Leaflet describing disease, procedure, medication. 28% 52% 3% 17%
F. Video/television/intranet site. 8% 35% 11% 46%

2. Select the best response to tell us how frequently you encounter these barriers when educating patients.
Barriers Encountered When Educating Patients
About Their Prescribed Medications
Always/Frequently
 Sometimes/Never
A. Lack of written materials about drug therapy for patients. 30% 70%
B. Lack of written materials in the patient’s native language. 41% 59%
C. Lack of written materials suitable for the patient’s health literacy/reading level. 23% 77%
D. Lack of written material about medication error prevention for patients. 48% 52%
E. Lack of detailed knowledge about a specific medication. 16% 84%
F. Lack of readily available drug references for nurses. 9% 91%
G. Lack of pharmacy/pharmacist resources to aid in patient education. 17% 83%
H. Insufficient time/staffing. 40% 60%

3. Select the best response to tell us about your experiences with educating patients.
Questions
Yes
 No
A. Are you satisfied that the written material you provide to patients covers the most important information in a way that is clear to patients? 67% 33%
B. Do you have a method for patients to contact you after discharge if they have questions? 79% 21%
C. Do you require all patients to repeat back an explanation or demonstrate drug administration techniques that you have taught them (e.g., measuring liquid medications; giving injections)? 65% 35%

Nurses with more than 10 years experience: 183/249

1. Select the best response to tell us about the methods you use and the resources you have available to educate patients about their prescribed medications.
Methods Used to Educate Patients
About Their Prescribed Medications		 All/Most
Patients		 Some/Few
Patients		 Selected Patient
Groups 		Not Used
A. Verbal discussion at discharge. 95% 4% 0% 1%
B. Verbal discussion during drug administration. 84% 16% 0% 1%
C. Written information printed from a computer program. 40% 33% 3% 24%
D. Written information developed internally. 32% 33% 7% 28%
E. Leaflet describing disease, procedure, medication. 30% 39% 13% 19%
F. Video/television/intranet site. 9% 26% 13% 52%

2. Select the best response to tell us how frequently you encounter these barriers when educating patients.
Barriers Encountered When Educating Patients
About Their Prescribed Medications
Always/Frequently
 Sometimes/Never
A. Lack of written materials about drug therapy for patients. 28% 72%
B. Lack of written materials in the patient’s native language. 34% 66%
C. Lack of written materials suitable for the patient’s health literacy/reading level. 30% 70%
D. Lack of written material about medication error prevention for patients. 50% 50%
E. Lack of detailed knowledge about a specific medication. 19% 81%
F. Lack of readily available drug references for nurses. 7% 93%
G. Lack of pharmacy/pharmacist resources to aid in patient education. 21% 79%
H. Insufficient time/staffing. 45% 55%

3. Select the best response to tell us about your experiences with educating patients.
Questions
Yes
 No
A. Are you satisfied that the written material you provide to patients covers the most important information in a way that is clear to patients? 64% 36%
B. Do you have a method for patients to contact you after discharge if they have questions? 80% 20%
C. Do you require all patients to repeat back an explanation or demonstrate drug administration techniques that you have taught them (e.g., measuring liquid medications; giving injections)? 69% 31%

Nurses from inpatient facilities: 194/248

1. Select the best response to tell us about the methods you use and the resources you have available to educate patients about their prescribed medications.
Methods Used to Educate Patients
About Their Prescribed Medications		 All/Most
Patients		 Some/Few
Patients		 Selected Patient
Groups 		Not Used
A. Verbal discussion at discharge. 94% 6% 0% 1%
B. Verbal discussion during drug administration. 83% 17% 0% 0%
C. Written information printed from a computer program. 40% 36% 4% 21%
D. Written information developed internally. 28% 34% 6% 32%
E. Leaflet describing disease, procedure, medication. 27% 43% 11% 19%
F. Video/television/intranet site. 8% 30% 14% 48%

2. Select the best response to tell us how frequently you encounter these barriers when educating patients.
Barriers Encountered When Educating Patients
About Their Prescribed Medications
Always/Frequently
 Sometimes/Never
A. Lack of written materials about drug therapy for patients. 28% 72%
B. Lack of written materials in the patient’s native language. 37% 63%
C. Lack of written materials suitable for the patient’s health literacy/reading level. 29% 71%
D. Lack of written material about medication error prevention for patients. 47% 53%
E. Lack of detailed knowledge about a specific medication. 19% 81%
F. Lack of readily available drug references for nurses. 7% 93%
G. Lack of pharmacy/pharmacist resources to aid in patient education. 21% 79%
H. Insufficient time/staffing. 48% 52%

3. Select the best response to tell us about your experiences with educating patients.
Questions
Yes
 No
A. Are you satisfied that the written material you provide to patients covers the most important information in a way that is clear to patients? 61% 39%
B. Do you have a method for patients to contact you after discharge if they have questions? 76% 24%
C. Do you require all patients to repeat back an explanation or demonstrate drug administration techniques that you have taught them (e.g., measuring liquid medications; giving injections)? 69% 31%

Nurses from outpatient facilities: 54/248

1. Select the best response to tell us about the methods you use and the resources you have available to educate patients about their prescribed medications.
Methods Used to Educate Patients
About Their Prescribed Medications		 All/Most
Patients		 Some/Few
Patients		 Selected Patient
Groups 		Not Used
A. Verbal discussion at discharge. 96% 4% 0% 0%
B. Verbal discussion during drug administration. 90% 8% 0% 2%
C. Written information printed from a computer program. 37% 25% 4% 33%
D. Written information developed internally. 40% 32% 8% 20%
E. Leaflet describing disease, procedure, medication. 38% 42% 6% 14%
F. Video/television/intranet site. 13% 23% 6% 57%

2. Select the best response to tell us how frequently you encounter these barriers when educating patients.
Barriers Encountered When Educating Patients
About Their Prescribed Medications
Always/Frequently
 Sometimes/Never
A. Lack of written materials about drug therapy for patients. 31% 69%
B. Lack of written materials in the patient’s native language. 34% 66%
C. Lack of written materials suitable for the patient’s health literacy/reading level. 28% 72%
D. Lack of written material about medication error prevention for patients. 58% 42%
E. Lack of detailed knowledge about a specific medication. 17% 83%
F. Lack of readily available drug references for nurses. 8% 92%
G. Lack of pharmacy/pharmacist resources to aid in patient education. 17% 83%
H. Insufficient time/staffing. 29% 71%

3. Select the best response to tell us about your experiences with educating patients.
Questions
Yes
 No
A. Are you satisfied that the written material you provide to patients covers the most important information in a way that is clear to patients? 77% 23%
B. Do you have a method for patients to contact you after discharge if they have questions? 92% 8%
C. Do you require all patients to repeat back an explanation or demonstrate drug administration techniques that you have taught them (e.g., measuring liquid medications; giving injections)? 68% 32%

Nurses from teaching facilities: 113/241

1. Select the best response to tell us about the methods you use and the resources you have available to educate patients about their prescribed medications.
Methods Used to Educate Patients
About Their Prescribed Medications		 All/Most
Patients		 Some/Few
Patients		 Selected Patient
Groups 		Not Used
A. Verbal discussion at discharge. 95% 5% 0% 0%
B. Verbal discussion during drug administration. 84% 15% 0% 1%
C. Written information printed from a computer program. 40% 34% 4% 22%
D. Written information developed internally. 34% 42% 4% 20%
E. Leaflet describing disease, procedure, medication. 33% 46% 7% 15%
F. Video/television/intranet site. 8% 35% 11% 46%

2. Select the best response to tell us how frequently you encounter these barriers when educating patients.
Barriers Encountered When Educating Patients
About Their Prescribed Medications
Always/Frequently
 Sometimes/Never
A. Lack of written materials about drug therapy for patients. 28% 72%
B. Lack of written materials in the patient’s native language. 43% 57%
C. Lack of written materials suitable for the patient’s health literacy/reading level. 35% 65%
D. Lack of written material about medication error prevention for patients. 55% 45%
E. Lack of detailed knowledge about a specific medication. 17% 83%
F. Lack of readily available drug references for nurses. 8% 92%
G. Lack of pharmacy/pharmacist resources to aid in patient education. 23% 77%
H. Insufficient time/staffing. 41% 59%

3. Select the best response to tell us about your experiences with educating patients.
Questions
Yes
 No
A. Are you satisfied that the written material you provide to patients covers the most important information in a way that is clear to patients? 66% 34%
B. Do you have a method for patients to contact you after discharge if they have questions? 83% 17%
C. Do you require all patients to repeat back an explanation or demonstrate drug administration techniques that you have taught them (e.g., measuring liquid medications; giving injections)? 74% 26%

Nurses from non-teaching facilities: 128/241

1. Select the best response to tell us about the methods you use and the resources you have available to educate patients about their prescribed medications.
Methods Used to Educate Patients
About Their Prescribed Medications		 All/Most
Patients		 Some/Few
Patients		 Selected Patient
Groups 		Not Used
A. Verbal discussion at discharge. 93% 6% 0% 1%
B. Verbal discussion during drug administration. 83% 17% 0% 0%
C. Written information printed from a computer program. 39% 33% 4% 24%
D. Written information developed internally. 27% 26% 9% 39%
E. Leaflet describing disease, procedure, medication. 25% 40% 14% 21%
F. Video/television/intranet site. 11% 22% 14% 53%

2. Select the best response to tell us how frequently you encounter these barriers when educating patients.
Barriers Encountered When Educating Patients
About Their Prescribed Medications
Always/Frequently
 Sometimes/Never
A. Lack of written materials about drug therapy for patients. 30% 70%
B. Lack of written materials in the patient’s native language. 28% 72%
C. Lack of written materials suitable for the patient’s health literacy/reading level. 22% 78%
D. Lack of written material about medication error prevention for patients. 42% 58%
E. Lack of detailed knowledge about a specific medication. 20% 80%
F. Lack of readily available drug references for nurses. 7% 93%
G. Lack of pharmacy/pharmacist resources to aid in patient education. 17% 83%
H. Insufficient time/staffing. 48% 52%

3. Select the best response to tell us about your experiences with educating patients.
Questions
Yes
 No
A. Are you satisfied that the written material you provide to patients covers the most important information in a way that is clear to patients? 63% 37%
B. Do you have a method for patients to contact you after discharge if they have questions? 76% 24%
C. Do you require all patients to repeat back an explanation or demonstrate drug administration techniques that you have taught them (e.g., measuring liquid medications; giving injections)? 61% 39%

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