Michelle Mandrack is the Director of Consulting Services at the Institute for Safe Medication Practices. Michelle has spent over 20 years in acute care settings in a variety of clinical and administrative roles. Prior to joining ISMP, she was the Director of Maternal Child Health and subsequently, the Director of Nursing in the Mercy Health System in the Philadelphia area. In her present position, Michelle manages ISMP’s consulting services as well as performs onsite medication risk-assessments and root-cause analyses for healthcare facilities throughout the US. She frequently participates in the analysis of medication safety issues specific to pediatric and neonatal populations. Michelle has participated in several state medication safety collaboratives and has a strong interest in IV infusion safety including optimal use of smart pump technology. She has provided professional presentations at regional, national, and international meetings. Michelle leads ISMP’s Practitioner in Residence and International Mentorship programs and serves as part-time faculty at Temple University School of Pharmacy. She received her BSN from Thomas Jefferson University and her MSN from Drexel University and is a member of Sigma Theta Tau International Honor Society of Nursing.